Welcome to Tuah Shisha Australia. By accessing or using our website (ttlcherbal.com), you agree to comply with and be bound by the following terms and conditions of use, which govern Tuah Shisha’s relationship with you concerning this website.

Please read these terms carefully. If you do not agree with these terms, you should not use this website. Your continued use of the site constitutes your acceptance of these terms.

1. General Use

By using this website, you agree to the following terms:

• You confirm that you are at least 18 years of age or older.
• All products sold on ttlcherbal.com are for personal use only.
• You agree to use the products on this site legally and only for their intended purposes.

2. Account Registration

To place orders on ttlcherbal.com, you may need to create an account. By creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to ensure it remains accurate.
• Protect your account login credentials and notify us immediately of any unauthorized use of your account.

3. Product Information

We strive to ensure that the information on our website is accurate; however, we do not guarantee the completeness or accuracy of product descriptions or pricing. Tuah Shisha Australia reserves the right to correct any errors or inaccuracies at any time.

4. Pricing and Payments

All prices listed on the website are in AUD unless otherwise stated. We accept major credit and debit cards, as well as other payment methods as indicated on the site. Tuah Shisha Australia reserves the right to change product prices and payment methods at any time without notice.

In case of any typographical errors or discrepancies in pricing or product information, Tuah Shisha Australia reserves the right to refuse or cancel orders placed for products listed at the incorrect price.

5. Shipping and Delivery

• We ship products within Australia and internationally, subject to shipping regulations in the destination country.
• Shipping fees and delivery times will vary based on your location and the delivery method selected at checkout.
• Once an order is placed, we will process and ship it within the timeframe specified on our website. We are not responsible for delays caused by customs clearance or other unforeseen circumstances.

6. Return and Refund Policy

• Once we receive your item and verify that it’s still in new or like-new condition, we will send you a refund within 30 days.
• Refunds should be seen in your account within thirty (30) days. If you do not see your refund hit your account within thirty (30) days, Double check your bank or credit card account. Contact your bank or credit card company and confirm they’ve processed the payment.
• To initiate a return, please contact our customer support team at info@ttlcherbal.com for instructions.
• Refunds will be issued back to the original payment method once the returned item has been inspected.
• Products that have been used or are not in their original packaging will not be accepted for return.
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7. Product Warranty and Liability

Tuah Shisha Australia guarantees its products against defects for 72 hours from the date of receipt. After this period, we cannot guarantee a replacement or refund unless a product defect was proven to have existed at the time of delivery.

We disclaim any liability for incidental or consequential damages caused by improper use or misuse of our products.

8. Age Verification

By purchasing from our website, you confirm that you are of legal age to buy shisha products in your region. We use age verification software to confirm the eligibility of our customers. If we are unable to verify your age, we will contact you for further information.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the intellectual property of Tuah Shisha Australia unless otherwise stated. You may not reproduce, distribute, or use any content from this website without prior written consent from Tuah Shisha Australia.

11. Termination of Use

We reserve the right to terminate or suspend your account and access to our website if we believe you have violated these terms or engaged in unauthorized or illegal activity.

12. Dispute Resolution

Any disputes arising out of or relating to these terms or the use of this website shall be resolved through binding arbitration, in accordance with Australian law. You agree to waive any right to trial by jury or class action.

13. Changes to Terms

Tuah Shisha Australia reserves the right to modify these terms at any time. Any changes will be posted on this page, and it is your responsibility to review these terms regularly.

14. Contact Information

For questions or concerns regarding these terms, please contact us at:

• Email: info@ttlcherbal.com
• Phone: +61431379161