Shipping and Returns
Please allow (3) three business days for your order to be processed.
Tuah Herbal uses Australia Post to ship throughout Australia and we use DHL to ship internationally.
We ship across the globe to all countries except the USA.
*Covid-19. Due to restrictions in travel, there have been some additional delays in shipping times. We ask that you be patient with us and allow 3-5 additional working days for shipping, during this time.
Melbourne Victoria Australia
Our product is great – we know it and so do our loyal and satisfied customers. However, if for some reason you are unhappy, you have 48 HOURS from the date of purchase to return your item(s). Unfortunately, if more than 48 hours has lapsed, we are unable to offer a refund.
Please read the below Refund eligibility requirements:
It is advisable to keep a copy of your return shipping document, as we are not responsible for not receiving your returned item.
Once your item is received and approved, we will notify you via email that a refund will be processed back to your original form of payment within thirty (30) days.
If you do not see your refund hit your account within thirty (30) days, please:
If you have taken the above steps and still have concerns, please contact us at firstname.lastname@example.org
How to set up a Return Please visit our CONTACT US. page to request a return