Shipping and Returns
Shipping
- Please allow a minimum of three business days for your order to be processed.
- Express and tracked shipping for all Australian orders and fast and easy worldwide shipping via DHL.
- We clear all customs and provide a complete shipping package with all necessary documents to clear customs.
Your package will be delivered hassle-free. - Live tracking links that work 24/7
Shipping FOB Origin
Port Melbourne VIC 3207
Australia
Return Shipping
We are happy to work with our customers to make sure they are pleased with their purchase. All you have to do is contact us, describe the reason for your dissatisfaction, and we will offer you a refund or exchange at your option.
The terms and conditions in regards to cancellation and the eligibility of a refund are as follows:
- Due to the Nature of our Business, we require that any item purchased is to be returned within 48 hours of purchase date.
- All packages must be tightly sealed and packaged in such a way that no further damage or loss can occur to the item.
- Please ensure that the box containing your product is at least 80% full to qualify for a refund.
It is advisable to keep a copy of your return shipping document, as we are not responsible for not receiving your returned item.
Tuah Australia
Payment Refund Policy
Once we receive your item and verify that it’s still in new or like-new condition, we will send you a refund within 30 days.
Refunds should be seen in your account within thirty (30) days. If you do not see your refund hit your account within thirty (30) days,
- Double check your bank or credit card account.
- Contact your bank or credit card company and confirm they’ve processed the payment.
Paypal Payment Policy
- We accept PayPal payments only from verified (paypal verified) account holders.
- We will automatically refund payments made from a Paypal account that isn’t verified.
Direct Bank Transfer Policy
- Make a direct bank transfer to our bank account. Please use your order number as a reference.
- Once the funds have cleared in our bank account, we will send you a confirmation email that includes your tracking number.
- As policy, we will cancel orders that are not paid for within 48 hours.
How to set up a Return Please visit our CONTACT US. page to request a return
