My Parcel Arrived Damaged

We’re truly sorry to hear that your parcel didn’t arrive in perfect condition.

If your item is damaged, please report it within 24 hours of receiving your parcel. Do not use the product, as this may worsen the issue and affect your eligibility for a replacement.

To help us resolve the issue quickly, please send us one clear photo that includes:

• The outer packaging

• The parcel label (with the Sendle tracking number visible, e.g. S3NDL3R)

• The damaged item

✅ All three elements must be shown in a single photo.

Once we receive the photo, we’ll arrange a replacement as soon as possible.

📧 Email: info@ttlcherbal.com